Terms & Conditions

1. General

These Terms & Conditions govern the sale of products through our website. By placing an order, you agree to be bound by these Terms & Conditions.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products

We make every effort to ensure that product descriptions, images, and prices are accurate. However, slight variations in colour, size, and appearance may occur.

For personalised products, customers are responsible for ensuring that all customisation details provided are correct before placing an order.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order where necessary, including where pricing errors or product information inaccuracies have occurred.

4. Personalised Items

Personalised, customised, or made-to-order items are produced according to the specifications provided by the customer.

Due to the personalised nature of these products, we do not offer refunds, exchanges, or cancellations once production has commenced, unless the item is faulty, damaged, or incorrectly supplied.

Customers are responsible for checking all spelling, dates, names, and other personalisation details before submitting their order.

5. Returns and Refunds

For non-personalised items, customers may return products within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging where possible.
• Proof of purchase must be provided.

The customer is responsible for all return postage and shipping costs.

Once the returned item has been received and inspected, any approved refund will be processed to the original payment method.

We reserve the right to refuse a refund if the returned item shows signs of use, damage, or is not returned in its original condition.

6. Damaged or Faulty Items

If you receive an item that is damaged, faulty, or incorrect, please contact us within 14 days of delivery with details and photographic evidence where applicable.

Where a product is confirmed to be faulty, damaged, or supplied incorrectly, we will offer an appropriate remedy in accordance with applicable consumer rights.

7. Dispatch and Delivery

 

All orders are made, prepared, or processed to order.

Standard products are typically dispatched within 3–14 working days from the date of purchase.

LED products require a longer production period and are typically dispatched within 4–10 weeks from the date of purchase.

Dispatch times are estimates only and may vary during busy periods, holidays, or due to circumstances beyond our control. We will make reasonable efforts to keep customers informed of any significant delays.

Once an order has been dispatched, delivery times will depend on the selected shipping method and the carrier's service levels.

Please note that dispatch times do not include weekends or public holidays.

8. Limitation of Liability

To the fullest extent permitted by law, our liability shall be limited to the purchase price of the product ordered.

Nothing in these Terms & Conditions excludes or limits any rights that cannot be excluded under applicable consumer protection laws.

9. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us using the contact details provided on our website.